How to Request an Exchange or Return
Exchanges and Returns

At Balentes, we want every purchase to reflect the excellence and craftsmanship that define each of our creations. Should you need to exchange or return an item, we have designed a simple, secure and complimentary process.

How to Request an Exchange or Return

Inside your order, you will find a card containing our Exchange & Return Policy together with a QR code.

Simply scan the QR code using your mobile phone to access the request form, where you will be asked to indicate whether you wish to make an exchange or a return and provide the following information:

  • Email address.
  • Order number.
  • Personal details.
  • Item(s) you wish to exchange or return.
  • Reason for the request.
  • Full collection address.
  • Additional comments (optional).

Once we receive your request, our Customer Care team will contact you to confirm the process, provide your return shipping label and arrange the collection of your parcel from the address provided.

Timeframes

You may request:

  • An exchange: within 30 calendar days of receiving your order.
  • A return: within 14 calendar days of receiving your order.

Both exchanges and returns are offered free of charge.

Return Conditions

To preserve the exceptional quality standards that define Balentes, we can only accept returns that meet the following conditions:

  • The item has not been worn or used.
  • It is returned in perfect condition.
  • All original tags remain attached.
  • All original accessories and protective elements are included.
  • The item is returned in its original packaging.

All returned items are subject to a quality inspection before the return is approved.

Balentes reserves the right to refuse any return that does not comply with these conditions.

Refunds

Once the returned item(s) have been received at our facilities and successfully passed our quality inspection, we will process your refund.

The refund will be issued using the same payment method used for the original purchase.

Although refunds are processed as soon as they are approved, the time required for the funds to appear in your account may vary depending on your bank or payment provider. In most cases, refunds are completed within 7 to 14 business days.

Need Assistance?

If you have any questions regarding your exchange or return, our Customer Care team will be pleased to assist you.

Please contact us at info@balentesitalia.com, and we will be delighted to provide you with personalised assistance throughout the process.